3CX Cloud PBX
Enterprise Hosted Telephony, Web Conferencing & Omnichannel Messaging
Eliminate expensive server hardware, local PBX maintenance headaches, and restrictive per-user monthly licensing. TechBoom deploys and manages your dedicated 3CX instance in carrier-grade cloud infrastructure, certified with Kenyan SIP trunks (Safaricom, Airtel, Telkom) with free mobile & desktop softphones, WhatsApp CRM, and live web chat.
Hosted Unified Communications
3CX Platform Interface at a Glance
Explore the responsive Web Client, active call handling, personal presence status, and comprehensive management console.
Team Directory & Presence
Monitor real-time colleague availability, department extension groupings, and initiate instant voice calls, chats, or video meetings with a single click.
See 3CX Cloud PBX in Action
Watch how intuitive and unified enterprise communications become with 3CX. From managing inbound customer queues and click-to-dial to browser-based video calls and mobile softphone agility.
Why Kenyan Businesses Choose 3CX Cloud PBX
Modernize your organization's voice communications with flexible, reliable cloud architecture backed by certified engineers in Nairobi.
No Per-User Licensing Traps
Unlike traditional cloud telephony charging steep per-extension fees, 3CX licenses are based solely on simultaneous calls. Add unlimited extensions, conference rooms, and receptionists at zero extra cost.
Kenyan SIP Trunk Certified
Pre-configured and certified for Safaricom SIP Trunks, Airtel Kenya, Telkom, and Liquid Intelligent Technologies with automated failover and least-cost routing.
Mobile & Desktop Softphones
Keep staff connected on iOS, Android, Windows, macOS, and Chrome Web Client. Make and receive official company calls from anywhere with internet connectivity.
WhatsApp & Live Chat Integration
Route incoming customer WhatsApp Business messages, Facebook messages, and website live chat directly to your team's extension queues with full conversation history.
Built-In Video Conferencing
Host secure HD video meetings without paying extra for Zoom or Teams licenses. Features include screen sharing, whiteboard, YouTube streaming, and polling.
Advanced Call Center Suite
Empower supervisors with real-time call queue monitoring, listen in, whisper coaching, barge-in, automatic call recording, and wallboard metrics.
How It Works: Rapid 4-Step Rollout
TechBoom manages the entire setup lifecycle from virtual server provisioning to Safaricom SIP trunk registration and handset configuration.
Dedicated Cloud Instance
We provision a dedicated, isolated Debian/Linux virtual instance in a top-tier secure data center with redundant power and high-speed multi-gigabit uplinks.
SIP Trunk & Number Porting
We bind your Safaricom, Airtel, or Telkom SIP trunk directly to the cloud PBX, allowing crystal-clear HD voice calls without requiring on-site landlines.
Endpoint Auto-Provisioning
Physical Yealink/Fanvil IP desk phones configure automatically via RPS / Secure STUN, while mobile/laptop users scan a simple QR code from their welcome email.
24/7 Managed Operations
TechBoom handles automated nightly cloud backups, proactive health monitoring, security patches, firewall tuning, and local SLA support in Nairobi.
Complete 3CX Enterprise Capabilities
Voice & Call Management
Multi-Level Digital Receptionist (IVR)
Direct callers quickly with custom professional voice prompts (e.g., 'Press 1 for Sales, 2 for Support').
Automated Call Recording
Comply with regulatory standards and train staff with secure cloud storage of all inbound and outbound calls.
Ring Groups & Call Queues
Distribute incoming calls among teams using round-robin, longest idle, priority, or simultaneous ringing.
Voicemail to Email & Transcription
Receive voicemail recordings as audio attachments directly in your inbox with automated speech-to-text preview.
Omnichannel & CRM Integrations
WhatsApp Business API
Answer client WhatsApp chats within the same desktop/mobile app used for voice calls, eliminating personal phone chaos.
CRM Pop-Up & Journaling
Native two-way synchronization with Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, and Zendesk.
Microsoft 365 / Teams Sync
Sync Outlook contacts and user calendar status. Connect 3CX directly to Microsoft Teams as an affordable SIP trunk gateway.
Website Live Chat to Voice
Convert online visitors into phone calls in one click with the free 3CX Live Chat web widget.
3CX Cloud PBX Hosting Plans
Priced solely by simultaneous call channels. Add unlimited user extensions without per-seat penalty.
3CX SMB Cloud
Startups, Law Firms, Clinics & Small Offices (Up to 20 Users)
Custom billing per simultaneous call channel
- checkUp to 4 Simultaneous Voice Calls (approx. 15-20 extensions)
- checkFully Hosted & Managed in Nairobi / International Cloud
- checkFree iOS, Android, Windows & Web Softphones
- checkDigital Receptionist (IVR) & Office Hours Scheduling
- checkWebsite Live Chat & WhatsApp Integration
- checkKenyan SIP Trunk Connection (Safaricom / Airtel)
- checkStandard TechBoom Business Hours Support
3CX Dedicated Pro
Medium Enterprises, Call Centers & Multi-Branch Businesses (20 - 150 Users)
Dedicated virtual server with root administration
- check8 to 32 Simultaneous Calls (unlimited extensions)
- checkDedicated Private Cloud Server Instance
- checkFull Call Center Queues, Wallboards & Callback
- checkCall Recording & Supervisor Listen / Whisper / Barge
- checkCRM Integrations (Salesforce, HubSpot, Zoho, M365)
- checkNightly Automated Cloud Backup to Remote Bucket
- checkDirect IP Phone Auto-Provisioning (Yealink / Fanvil)
- checkPriority 4-Hour Response Local Support SLA
3CX Dedicated Enterprise
Large Corporations, Financial Institutions & 24/7 Operations (150+ Users)
High Availability with hot-standby failover
- check32 to 256+ Simultaneous Calls
- checkHigh-Availability Hot-Standby Failover Instance
- checkMicrosoft Teams Direct Routing Integration
- checkAdvanced Call Flow Designer (CFD) Custom Routing
- checkReal-Time Skill-Based Call Routing
- checkCustom Retention Policies for Voice Records
- checkDedicated TechBoom Enterprise Account Engineer
- check24/7 Emergency Technical Support Coverage
Compatible Handsets & VoIP Gateways
We stock certified physical deskphones, headsets, and analog gateways locally in Nairobi with RPS auto-provisioning.
Yealink T4U / T5 Series
Zero-touch cloud RPS provisioning, acoustic shield noise cancellation, and color touchscreens.
Fanvil V-Series & X-Series
Modern executive design, HD audio, built-in Bluetooth/Wi-Fi, and dual Gigabit PoE ports.
Yealink WH62 / BH76 Headsets
Seamless call answering directly from softphones and deskphones with all-day comfort.
VoIP Gateways (FXS/FXO)
Keep existing analog lines or connect legacy analog paging/fax machines to your 3CX cloud.
Frequently Asked Questions
How does 3CX simultaneous call pricing save us money?expand_more
Most cloud PBX systems (like Zoom Phone, RingCentral, or Teams Phone) charge $15 to $25 per user each month. For a 60-person company, that equals over $1,000 every month. In reality, only 8 to 12 people are ever on a phone call at the same exact second. 3CX only charges for those 12 simultaneous calls, cutting monthly costs by 60% to 80% while letting all 60 employees have full extensions.
Can we use our existing Safaricom or Airtel phone numbers?expand_more
Yes. TechBoom interconnects your cloud 3CX PBX with any Kenyan SIP trunk provider, including Safaricom, Airtel Kenya, Telkom Kenya, and Liquid Intelligent Technologies. Your existing pilot numbers, DID direct lines, and toll-free numbers continue working without interruption.
What happens if our office internet goes down?expand_more
Because your PBX is safely in the cloud (not inside your office server room), incoming callers will never hear a dead tone. Calls instantly route to employees' smartphones via 4G/5G mobile apps, or automatically forward to backup mobile numbers configured in 3CX failover rules.
Do we need physical desk phones, or can staff use laptops and phones?expand_more
Both options are supported. Some clients give desk phones to receptionists and boardrooms, while mobile sales and remote staff use the free 3CX apps on Android, iOS, Windows, or Chrome. You can mix and match freely without license restrictions.
How long does deployment and setup take?expand_more
A standard 3CX Cloud instance is provisioned, secured, and ready for SIP trunk binding within 24 to 48 hours. TechBoom engineers can configure IVR greetings, user extensions, and phone auto-provisioning rapidly.
3CX Certified DeploymentRequest 3CX Cloud PBX Quotation
Our 3CX-certified technical team in Nairobi will calculate your simultaneous call requirements, review your telecom trunks, and provide a clear quotation.
3CX Cloud PBX Inquiry
Complete the form below and an engineer will respond within 2 business hours.
