Yealink USB / QD Training Y-Cable with Dual Controls
Yealink USB/QD Trainer Cable, Dual QD Connectors, Supervisor Mute Switch, Call Monitoring & Coaching.
The Yealink USB/QD Trainer Cable is an enterprise training Y-cable designed for call center supervisor monitoring and agent onboarding, featuring dual Quick Disconnect (QD) inputs and an integrated supervisor microphone mute toggle.
Product Overview
Essential for call center quality assurance and trainee coaching, the USB/QD Trainer Cable allows two headsets to connect to a single IP desk phone or computer simultaneously. Both agent and supervisor can hear the caller clearly in real time. A dedicated mute toggle switch on the supervisor's branch allows the coach to mute their microphone for silent call listening, or unmute to coach the agent or take over the conversation when necessary.
Why Buy This Product
Effective Call Coaching
Allows a trainer and trainee to listen to live customer calls simultaneously for accelerated agent onboarding.
Supervisor Mute Control
Integrated toggle switch allows supervisors to listen silently without transmitting breathing or background coaching into the call.
Direct Computer USB Link
Converts two Quick Disconnect (QD) corded headsets into a single USB audio input for laptop softphones.
Secure QD Quick Attachment
Yealink Quick Disconnect connectors let either person detach and walk away without dropping the active call.
Best for These Applications
Contact Center Training Rooms
Call centers training new customer service representatives on live inbound customer conversations.
Quality Assurance Supervisors
QA leads evaluating agent phone etiquette and script compliance through real-time double-listening.
Telesales Coaching Teams
Sales managers mentoring junior reps through live negotiations and client discovery calls.
Emergency Dispatch Onboarding
Control room supervisors shadowing new operators during high-consequence dispatch training.
Frequently Asked Questions
Technical Specifications
| Parameter | Specification |
|---|---|
| Product Weight | 0.09 |
| Shipping Weight | 0.2 |
| Accessory Type | Headset Training Y-Cable |
| Compatibility | Yealink YHS34, Yealink YHS36, Quick Disconnect Headsets, Yealink IP Phones, PC/Mac |
| Interface Type | Dual QD to USB / RJ9 |
| Cable Length | 1.5 m |
| Stock | 8 |
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